Logging In or Accessing a Course

I cannot remember my username or password
I cannot log in to the student website
When I try to enrol in a course it says the course does not allow public access
When I log in I get a message saying I need to accept cookies
I have no idea where to start - what should I look at first?

Personal Information and Support

I want to add a photograph to my student profile
I cannot find the name of my trainer
My contact details have changed - how do I update them?
How do I keep in touch with other students?
I have a problem with the email list (yahoo groups) - what should I do?
There is never anyone in the chat room when I go there

Viewing Course Materials and Links

I cannot view videos or presentations
My browser is blocking pop up windows
When I click on a link it says the page cannot be found
When I enter a course the pages are blank
How long should it take manuals to reach me by post?

Progressing Through Your Course

What order should I read the manuals in?
Who do I contact if I am having problems with my assignments?
How do I submit an assignment?
How do I submit an evaluation?
Where will I find answers to physiology test questions?
I have not received feedback from my trainer on my assignment or an evaluation
The "Progress on your course" list is not showing all the work I have submitted

Completing Your Course

How do I request certification?
How do I request a photo ID card?
How long should it take for my certificate to arrive?