There are a number of reasons why you may not be able to log in. Check through the following to make sure all your settings are correct.

1. Do you have the correct username and password? If you are entering them incorrectly, will be taken to the log on page and a red error message saying "Invalid login, please try again" will appear. Check your username and password and try again. If you are still unable to log on you can request a new password to be generated. This will be emailed to you. Information on how to reset your username and password can be found here.

2. Is your site set up to accept cookies? The student website requires cookies - small text files that store information on your computer about the site you are accessing. For more information on how to set up your computer to accept cookies, read through these instructions.

3. Do you have access to the student website? The student website contains all the course materials for registered Childbirth International students. If you want to access the free courses, go to www.wannabeadoula.com.

4. Do you have outstanding installments? If you are paying for your training with the payment plan, your access to the student website will be suspended if payments are declined by your credit card provider. You will need to contact our Customer Service team to arrange for the payment to be made and access to the student website restored.

5. Have you registered as a student? All students must create a username and password before they can access the student website. This ensures that your student records are protected and remain private. When you first purchased a training program an email confirmation of your order was sent to the email address you used. In some cases, students enter an incorrect email address or their mailbox is full, and the confirmation email cannot be sent to them. If you have a spam filter the email confirmation may have been prevented from entering your mailbox. If you cannot find the confirmation email, or do not think you ever received it, contact the Customer Service team and tell us what you would like your username and password to be, confirming your email address, and we will manually set up your student account for you. If you have the email confirmation, take a look at the top of it. It will have a link to click on to register as a student, together with an order ID and an access code. Click on the link and create your username and password. You will then be able to log in to the student website using your username and password.

6. None of the above help you to log in? Contact the Customer Service team (Student Support) and request for your username and password to be reset and access given to your course. Please let us know your preferred username and password and the email address you would like to use on your student account.